FAQ

ARE YOUR LASHES CRUELTY FREE?

Yes. Our lashes are made of Mink fur. We are always cruelty-free and hypo-allergenic. All of Leida Lash Lashes are sterilized and sanitized before hand for safe use.

 

HOW MANY TIMES CAN I REUSE A PAIR OF LASHES?

Leida Lashes are individually hand crafted lashes that are designed to be worn 25x or more if well maintained. 

 

LOST/STOLEN/DAMAGED GOODS

We currently ship through USPS. With that being said once we drop off your package(s) at the facility WE ARE NO LONGER RESPONSIBLE FOR YOUR PACKAGE. We have no control over your package once it is shipped out. We will NOT refund you if your package is lost/stolen/missing in transit. If you are concerned about something happening to your package(s) please add insurance through USPS at checkout. Contact your nearest USPS location for more info regarding your order after it is shipped out.

 

DO YOU SHIP INTERNATIONALLY? 

Yes. Please allow a minimum of 48 hours for us to process your order. We ship Internationally to the following

The United States (1-4 working days)

Canada, United Kingdom, Australia (all 5-7 working days).

Rest of the world (minimum 7 working days).

 

DO YOUR EYELASH STIPS ONLY COME IN ONE SIZE?

Yes. Leida Lashes only come in a standard length allowing you to customize  and trim yours to your liking.

 


IS EYELASH ADHESIVE OR TWEEZERS INCLUDED?

No. Eyelashes will come in their own container. No tweezers included.

 

CAN I RETURN MY EYELASHES?

No. Due to the nature of eyelashes and for health reasons we do not accept any returns. ALL sales are final. We can only accept exchanges if you have received the wrong pair of lashes according to your order receipt. Faulty pairs of lashes can be exchanged for the same pair, please email us at for more information LeidaLashTeam@gmail.com

 REFUNDS

Everything is FINAL SALE. No refunds will be issued once order is placed. Shipping fee is non-refundable. By placing your order you acknowledge you have read our policy.

 

WRONG SHIPPING ADDRESS

If the shipping address you have provided is incorrect and is delivered back to our facility you will be held accountable for a extra shipping fee to be shipped back out.

 

SHIPPING TO P. O. BOXES

We do not ship to P.O. Boxes. Ordering with a P.O. box as the shipping address you will either have an automatic refund or we will email you.

 

CONTACT

If you have any questions or concerns regarding orders please email us @ Leidalashteam@gmail.com for a quicker response as for we get flooded with DM's on our social media platforms and cannot respond in a timely manner. Response may take 24-72 hours.

 

VIP BADDIES CLUB ONLY

-Spend $250 and join our VIP Baddies Only Club! 

-25% off all year round!

-Receive discounts/sales not available to general public

-Admition to Close Friends list for exclusive announcements and lash giveaways (coming soon)

 

Already reached $250? Please email us @ Leidalashteam.com! We will be adding more benefits soon! (Leida lash credit card holds no cash value or trade value. Leida Lash card cannot be used as a actual credit/debit card.)